adda365
Draft v0.1 — under legal review; not yet in force. Published for transparency while counsel settles the text.
Grievance Redressal
Adda 365 operates the grievance mechanism required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the DPDP Act, 2023.
Grievance Officer
[To be appointed before launch]
Email: grievance@adda365.in
Postal: [registered office]
Timelines we are bound to
| Complaint | Acknowledged | Resolved |
|---|---|---|
| General grievances | 24 hours | 15 days |
| Content prohibited under Rule 3(1)(b) | 24 hours | 72 hours |
| Non-consensual intimate imagery | 24 hours | 24 hours |
| Synthetic (AI-generated) intimate imagery or impersonation | 24 hours | ~2 hours (IT Amendment Rules, 2026) |
Appeals against decisions lie to the Grievance Appellate Committee (gac.gov.in) within 30 days. Personal-data grievances may also be escalated to the Data Protection Board of India.
Emergencies: dial 112. Cyber crime: cybercrime.gov.in / 1930. Mental-health support: Tele-MANAS 14416.